Order Processing Time All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Estimated Delivery Times We currently offer shipping to the United States and selected international countries.

  • Standard Shipping (7–15 Business Days): Free for all orders of $100.00 USD or more. For orders under $100.00 USD, shipping costs will be calculated and displayed at checkout.

Order Tracking When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Customs, Duties, and Taxes ChillTree is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).